This table shows the settings you would use to implement each of the scenarios described
above.
Entity |
Annual support with hours for free |
Annual support with cases for free |
Non-stock item(Use the Non-stock items window .) |
- Item ID=SUPPORTHOURS
- Item status=Active
- Type=Labor
- UOMs=Hours
|
- Item ID=CASENUMBER
- Item status=Active
- Type=Non-stock item
- UOMs=ITEM
|
Contract item (Use the Contract items
window.) |
- Default quantity=10
- Recurring item=SUPPORTHOURS
- Reset usage on invoicing:
- Cleared for the The first 10 hours for free scenario
- Selected for the 10 hours for free each month scenario
- Recurring pricing=Enter manually
- Item price/percent=0
- Extra usage pricing=Enter manually
- Item price/percent=100
|
- Default quantity=10
- Recurring item=CASENUMBER
- Reset usage on invoicing:
- Cleared for the The first 10 cases for free scenario
- Selected for the 10 cases for free each month scenario
- Recurring pricing=Enter manually
- Item price/percent=0
- Extra usage pricing=Enter manually
- Item price/percent=100
|
Contract template (Use the Contract templates
window.) |
- Duration=1 Year invoicing
- Period=Month
|
- Duration=1 Year invoicing
- Period=Month
- Case count item=CASENUMBER
|
Fill in settings that are not mentioned in the table at your
discretion.