Create a back order

If you are unable to deliver all of the articles in an order, you can create a back order for the remaining articles automatically.

  1. Select Sales - Orders.
  2. Select the order for partial delivery from the Orders in progress list.
  3. Select Actions - Complete.
  4. Fill in the number of articles you are delivering to the customer in the Delivered quantity column.

For a back order to be created, the delivered quantity must be lower than the number in the Quantity column.

  1. Select Complete.
  2. Respond Yes to create a back order with the remaining number of articles to deliver. If you respond No, the reserved articles will be removed from the order.

The back order is saved under Orders in progress and is given the status Processing. The status of the original order is changed to Completed.

Related topics

Orders
Create order
Create order from quote
Copy order
Complete order
Print a delivery note
Create invoice from order
Create article
Add/change or delete logotype