To inform your customers of past-due invoices, purchase debit notes, and overdue charges, you can
configure the sequence of dunning letters on the Dunning settings tab of the Customer ledger preferences (AR101000) window.
You can specify the sending criteria for
each letter in the sequence.
Also, you can define the number of days you offer a customer to
settle the due document before the next letter is sent.
If a customer account has at least
one due document that meets the specified criteria, you can prepare and send a dunning
letter. Note that you need to configure a corresponding mailing to be able to prepare and
send dunning letters.
For details, see Manage dunning letters - overview.
To inform your customers of new invoices, their balance, and the expiration of a credit
card, you can configure multiple mailings. The list of predefined mailings is available on
the Mailing settings tab of the Customer ledger preferences (AR101000) window.
On this tab, you can modify the list of mailings as it to be copied to a new customer class
and configure the basic settings of each mailing. Also, if the Inventory workspace is
activated, the mailings listed on the Mailing settings tab of the Sales order preferences (SO101000) window are also copied to a new customer
class.
For details on configuring mailings, see Manage mailings - overview.