About invoice response messages

Invoice response messages are messages sent from the ERP system of the receiver of a sales invoice (the customer) to the ERP system of the sender of the sales invoice (you).

How to activate and update invoice response messages?

You can activate receiving invoice response messages in the AutoInvoice settings (CS10250S) window and you can then find the messages in the Sales invoices (AR301000) and Customer invoices (SO303000) windows in the Business level status field in the Invoice address tab. You can update the status by clicking the Actions button and selecting Poll invoice status.

What are invoice response messages and what are they used for?

An invoice response message informs you about:

• the status of the invoice during its processing by the customer,
• any actions needed from your side.

Apart from predefined status messages, the customer can send the following, which you find in the Sales invoices (AR301000) and Customer invoices (SO303000) windows:

• a predefined Reason code, which clarifies the Business level status,
• a predefined Action code, which gives information about what action needs to be taken
• manual messages (Reason and Action fields) in addition to or instead of the respective codes. These are imported as is in the ERP system.