Void a customer refund

Customer refunds can be voided if errors have been made or the refunds are otherwise invalid.
Voiding a refund reverses the original refund transactions.
You can use the Customer payments (AR302000) window to void a customer refund that has been applied to customer payments, prepayments, or credit notes.

1. Go to the Customer payments (AR302000) window.
2. In the Type field, select the Customer refund type.
3. In the Reference no. field, select the document you want to void.
4. In the window toolbar, click Void. The system does the following:

• Reverses the refund in full.
• Changes the status of the customer refund to Voided.
• Creates a document with the Voided refund type that has the same reference number as the customer refund has.
  You use this document in the remaining steps of this procedure.

5. Optional: In the Date field in the top part, change the date of the voided refund.
The date specified in this field should be the date when the voided refund is released (payment date) and when the related batch was created (transaction date).

6. In the window toolbar, click Save to save the voided refund.

7. Make sure the Hold check box is cleared.

8. In the window toolbar, click Release.