Change the order status

In this topic you will learn how you change the order status manually in the Sales orders (SO30100S) window, and from and to which order statuses you can change.

How to change the order status

Follow the steps below to change the status of an order.

  1. Make sure your order is saved.
  2. Click the current status of the order.
    Result: the possible statuses that you can change to are displayed in the drop-down list (see also the table in the section below).
  3. Select the status you want to change to.
  4. Click .

Possible statuses to change to

The following table displays per order status to which statuses you can change manually.

When the status isYou can change the status to
HoldOpen, Cancelled
OpenBack order, Cancelled, Hold
Back orderCancelled, Hold, Open
Credit holdCancelled, Hold, Open
CancelledOpen

Shipping

Invoiced

Completed

not applicable