Reverse an invoice with excise duty

This topic describes how you reverse an invoice with items connected to excise duties. Even if the excise duty total is 0, you can not use the Reverse and Reverse and apply actions in the Sales invoices (AR301000) window. Instead, you need to create a credit note and add the invoice to it; follow the steps below on how to do this.

1. Go to the Sales orders (SO301000) window.
2. In the Order type field in the top part, select CM.
3. In the Customer field, select the customer for the invoice you want to reverse.
4. In the Document details tab, click Add sales invoice.
5.  In the Add invoice details dialog box, the Ref.no. field, select the invoice number you want to reverse.
   Result: the invoice lines are displayed in the table.
6.  Select the lines you want to reverse, and click Add and close.
7. Under Actions, click Prepare invoice.
   Result: the credit note opens in the Customer invoices (SO303000) window.
8. Under Actions, click Release.
   Result: in the Sales/returns including excise duty (EF402000) or Sales/returns excluding excise duty (EF402000) window, the credited invoice lines are added with Excise duty factor -1 or 0 respectively. In the Sales/returns excluding excise duty (EF402000) window, the line will have transaction type Return.