Remove failed payments or payment batches

You can remove payments or payment batches that have failed to be sent to AutoPay.

1. In the Process payments (AP50301S) window on the Payment status tab, click the Details arrow icon next to the failed request you want modify. The Details view opens with a message on failed files on the top of the window with the reason of the failure.

2. To remove the entire batch, activate the check box next to the Batch number column.

3. To remove only selected payments, activate the check box in the beginning of their line.

4. Click the Remove button at the bottom right corner of the window. You see the number of the payments to be removed in the button.

5. Confirm the removal in the dialogue that opens.

6. To resend the remaining payments, click Resend and close. The number and amount of payments that are available for sending appear on the top part of the window.

7. When there are no remaining payments to send, click Archive and close.