Fix a payment request with an error

1. To view the details of a payment request, click the arrow in the Details column at the end of the row on the Payment status tab in the Process payments (AP50301S) window for the failed request. This will open a window displaying all the payments included in the selected request.

2. Examine the error message to determine what information can be used to resolve the issue.

3. If necessary, use the search bar to locate the invoice with the error. You can search partially in all searchable fields. However, note that the bank account is encrypted, so you must copy the entire bank account number from the error message.

4. Click the invoice with the error to open it in a pop-up window.

5. Fix the error.

6. Save and close the pop up.

7. Click Resend and close.

8. Refresh the Payment status tab window.

9. The new request will appear in the request listing with the status In progress. If the error message indicates that the issue cannot be resolved and all invoices have returned to the Prepare payments tab, you can view the request details and click the Archive and close button to close the request.