Notifications in processing of payments

General on notifications

In the process of handling outgoing payments (Process payments (AP50301S)), sending of payment requests to AutoPay sometimes fails. Additionally, if you are scheduling payments, there might be deviations within the schedules, preventing their execution.

To help you address these concerns promptly, you can utilise the notification system. This system sends an email when payment requests fail or when there are discrepancies in scheduled payments.

• Only users with the Payment processor role can receive notifications.

• Users will receive notifications based on their branch. If the user is restricted to one branch, the user will only get notifications from that branch.

• Notifications are sent either daily at a specific time or weekly at a specific day and time.

Receive notification emails

To receive email notifications:

• Ensure that you have at least one system email account set up in the System email accounts (SM204002) window.

• Designate at least one email account in the Default email account field within the Email preferences (SM204001) window.

  The sender email ID used for notifications will correspond to the one selected in the Email preferences (SM204001) window.

More actions - Notification settings for Process payments

Detail	Description
Branch	This setting is global, which means that it works for all the different notifications described below. As default you will only get notifications related to the branch you are restricted to use.
Notify the status of the payment request (instantly)	The notifications will be sent instantly as they occur. You can choose to get notifications of failed or successful and failed payment requests.
Notify when invoice deviates	You can choose when and how often notifications will be sent. Choose the frequency (daily or weekly), day (every day or on weekdays), time of the day and time zone.