Handle errors in AutoPay payments

Before you start

When errors occur in processing of AutoPay payments, the icon is displayed next to the payments with an error. You need to solve them before you can process them.

If an error message about an inactive AutoPay agreement is displayed, follow the steps in: Make a non-active AutoPay agreement active

1. Go to the table in lower part of the Payment info from AutoPay (AP50550S) window.
2. Select the payment with the icon.
3. In the Rejection message column, read the reason why the payment was rejected or cancelled. This will tell you what action to take.
4. Click the link on the payment.
   A dialog box is displayed, showing the purchase document.
5. Make the necessary changes based on the rejection message in the Payment info from AutoPay (AP50550S) window.
6. Click and close the pop-up window.
7. In the Payment info from AutoPay (AP50550S) window, click in the lower table.
8. In the Handle column, select the check box for the payments with the icon, to remove them for this table.
9. Click .