Handle error messages for outgoing payments via the AutoPay inbox

  1. Go to the AutoPay inbox (CA50400S) window.
  2. In the Message type field, select Outgoing payment status in the drop-down list.
  3. In the Inbox status field, select Error in the drop-drown list.
  4. In the Status reason column, view the error message for the payments you want to validate, and see if there are any actions that are required.
  5. In the table, select the check boxes next to the payments that are ready for validation.
  6. Click the Validate manually button.

If you want to check the status of your payment, see Get payment info from AutoPay. Here you will not only see batches, but you will also see the Batch ref. no for each individual payment.