All emails (CO409070)

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You can use this window to view any email that has passed through the system email accounts, regardless of its owner or status (except emails that have been permanently deleted).

You also can edit or delete emails by using this window.

The table shown on each filter tab contains the list of emails that match the criteria of the selected filter tab.

 
Column Description
Subject The subject of the email.
Click the subject to view the details of the email.
From The sender of the email.
Date The date of the email.
Mail status The status of the email that indicates whether the email has been processed.
To The system email account that received the email.
Related entity description

The description of the entity with which this email is associated.
Click this link to view the details of this entity.
Work group The work group to which the email has been assigned.
Owner The employee to whom the email has been assigned.
Each of the default filter tabs (listed below) has a table whose records may be filtered by certain criteria.
Filter Description
All records Displays the complete list of emails.
Outgoing emails Displays only the outgoing emails.
Incoming emails Displays only the incoming emails.
Failed emails

Displays only the emails that have the Failed status.

For details on mail processing, see: About mail sending and receipt.
Archived emails

Displays only the archived emails.

For details on email archiving, see: About email archiving.