Pending emails (SM507000)

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You can use this window to perform manual processing of the incoming and outgoing emails that you select.

By default, the system processes incoming emails based on the built-in functionality that assigns emails to employees by using information available in the subject, the To and From fields, and the body of the email; for details, see: About processing incoming mail. Also, by using this window, you can initiate repeated processing of outgoing emails with the Failed status.

Button Description
Process Processes the emails you have selected for the selected email account.
Process all Processes all the emails listed for the selected email account.

By using the elements in this area, you can define criteria to display only particular emails in the table.

Element Description
Account The system email account for which emails will be displayed.
You can leave this field blank to view emails for all accounts.
Assigned to A Me check box and unlabelled box, which you use as follows to select the user to whom the emails to be displayed are assigned:
  • Select the Me check box to view the emails assigned to you. The field will contain your username.
  • Clear the Me check box and select another user to view the emails assigned to the user.
  • Leave the elements blank to view emails assigned to all users.
Type Select the type of emails to be displayed: All, Incoming, or Outgoing.
Include failed A check box that indicates (if selected) that the emails with the Failed status are also listed in the table.
If the check box is cleared, only emails with the Pending processing status can be processed in this window.

This table contains the list of emails that match the selection criteria you have specified in the top part.

Column Description
Email account ID The name of the system email account.
Subject The subject or summary of the email.
From The author of the email.
To The recipient of the email.
Start date The date of the email.
Owner The username of the employee to whom the email has been assigned.
Mail status The status of the email, which can be Pending processing or Failed.