Void a payment or prepayment document

Incoming payments can be voided if errors were made or the payments are otherwise invalid.
Voiding a payment reverses the original payment transactions.
You can use the Customer payments (AR302000) window to void a customer payment or prepayment that has been applied to invoices.

1. Go to the Customer payments (AR302000) window.
2. In the Type field, select the payment type.
3. In the Reference no. field, select the document you want to void.
4. In the window toolbar, click Void. The system does the following:
   • Reverses the payment application in full.
   • Changes the status of the payment document to Voided.
   • Creates a document with the Voided payment type with the same reference number as the payment or prepayment.
     You use this document in the remaining steps of this procedure.
5. Optional: In the Application date field, change the date of the voided payment.
   The date specified in this field should be the date when the vosided payment is released (Payment date) and when the related batch was created (Transaction date).
6. In the window toolbar, click to save the voided payment.
7. Make sure the Hold check box is cleared.
8. In the window toolbar, click Release.