Prepare dunning letters by customer

For all customers, the dunning process checks customers' due documents and gives you the ability to prepare and send dunning letters of different severity levels.

The system groups overdue documents by customer when it prepares dunning letters. See: Make overdue and dunning settings in the Customer ledger preferences.

Before you start preparing dunning letters, make sure that customers do not have open payments, prepayments and credit notes that can be applied against outstanding documents.
  1. Go to the Prepare dunning letters (AR521000) window.
  2. Optional: Select a customer class.
  3. Optional: Select a customer.
  4. In the table, select the customer you want to prepare dunning letters for.
  5. Click Process or Process all.

To print or email the reviewed and released dunning letters, go to the Print/release dunning letters window.

Related reports

Dunning letter (AR661000)

Related concepts

About dunning process by customer

About dunning process by document

Related tasks

Prepare dunning letters by document

Set up the dunning process

Set up a dunning letter mailing

Related windows

Prepare dunning letters (AR521000)

Print/release dunning letters (AR522000)