Process cash returns (CR)

1. Go to the Sales orders (SO301000) window.
2. Select CR as the order type.
3. Select the customer in the Customer field.
4. Check the location of the customer on the order, and change it if needed.
5. Check the currency and the currency exchange rate on the customer document, and change these on the order if needed.
6. Notice the non-project code that is shown in the Project field; if this order is associated with a particular project, select the project.
7. Check the date of the order, and change it if needed.
8. In the Requested on field, specify the date of the customer document.
9. In the Description field, provide a brief description of this return order.
10. To specify the items to be returned, you can either add items or add original documents.
    To add the items to be returned, go to Step 12.
    If the items to be returned were listed on cash sales documents, on the Document details tab, add the original cash sales document.
    To do this, click in the table toolbar and perform the following steps for each cash sales document:
    1. In the Type field of the Add invoice details dialog box, which opens, select Cash sales.
    2. In the Reference no. box, select the customer document by its identifier.
    3. Once the selected document appears in the table, select the check box to the left of each line with an item to be returned.
       To view and add particular stock items of non-stock kits, select the Show non-stock kits by components check box.
    4. Click the Add and close button to add selected lines to the order and close the dialog box.
    5. Specify the Reason code for the return in each added line on the Document details tab.
    6. Click .
11. To add the items that will be returned and that were paid by one payment, perform the following steps for each item:
    1. Click in the table toolbar. The Inventory lookup dialog box appears with a list of active stock items.
    2. In the dialog box, to find the item by a string in its item ID or description, type this string in the Inventory field.
    3. To further narrow the list to a particular subitem of the item (if subitems are used in your system), select it in the Subitem field.
    4. In the resulting list of items, select the row with the item you want to add, and in the Quantity column, specify the requested quantity of the item (measured in the default unit of measure shown in the UoM column).
    5. Click the Add and close button, which closes the dialog box.
    6. In the row with the item you added, specify the Reason code for the return.
    7. Click .
12. In the Payment ref. field on the Payments tab, type the payment reference number.
13. Clear the Hold check box in the top part of the window.
14. Click .

You process the order for the returned items as follows:

1. Go to the Sales orders (SO301000) window.
2. Select the order by specifying its type (CR) and its reference number.
3. Click Actions - Prepare invoice.
   This generates a cash return document with the returned items listed.
   The system opens the Customer invoices (SO303000) window to display the new document.
4. Optional: In the opened window, select Actions - Release to release the cash return document.
   This updates the availability data (an inventory transaction of the Credit note type) and generates a cash transaction of the Cash return type.

You can view the cash return document in the Cash sales (AR304000) (AR304000) window.
Once you release the cash return, the original CR order gets the Completed status.