About the Payment status tab

The Payment status tab in the Process payments (AP50301S) window allows you to view the progress and status of payment requests sent to AutoPay. Use this tab to filter requests by date and status, and to fix and resend failed requests.

  • The Payment status tab displays the results of all requests, regardless of whether they are initiated manually by the user through the Process payments (AP50301S) window or automatically by the scheduler.

  • In most cases, payment requests are successfully submitted to AutoPay without any problems. However, there are some cases where requests may be rejected, for example, if an incorrect bank account is provided. Occasional technical errors can also prevent requests from being successfully submitted to AutoPay.

  • If sending a payment batch fails, you will see a red exclamation mark next to the tab name. Click on the Details arrow next to the failed batch you want to change. The Details view opens. You see a message telling the reason of failing. See Remove failed payments or payment batches.

  • You can see how many documents are included in the payment request and also track the number of payments created.

Statuses

Requests are registered in the Payment status tab with one of the following statuses:

Status Request
In progress Requests in processing.

Failed

 		All requests failed to be sent to AutoPay.
Error Payment request containing incomplete payments (release of the documents was not possible).

Sent to AutoPay

At least one payment sent to AutoPay.
Partially sent to AutoPay Only for payment requests containing documents without payments or batches due to sequence number issues
Cancelled in AutoPay All payments are cancelled in AutoPay.
Sent to Bank At least one payment sent to bank.
Rejected by the Bank If the entire payment request is rejected/ all payments in the intent are rejected by the bank.
Completed in AutoPay At least one payment paid.

Archived

  • Empty payment requests

  • Scheduled requests with no invoices to send to AutoPay

  • Requests created for invoice + credit note amount = 0

 

The Details view

  • To view the details of a request, click the arrow at the end of the row in the Details column. This will open a window showing all invoices associated with the selected request.

  • You can group payments from the same batch.

  • Each batch shows an amount summary in the local currency, providing you with a quick overview of financial information.

  • When you select a batch for deletion, all the payments included in that batch will be automatically deleted.

  • Any requests with a Failed status will appear at the top of the request list. These requests will come with an error message that will give you instructions on how to address and resolve the issue. You can remove failed payments here. You will see a red alert sign against all payments causing the payment requests to fail together with a tool tip message announcing the reason why AutoPay has rejected the payment

  • To correct an error in a claim, such as a missing bank account, first copy the invoice number. Then, using the copied number, search for the problematic invoice. Once found, correct the error and resend all invoices by creating a new request.

  • Click View only incomplete transactions to filter out transactions that have been completed and concentrate on incomplete transactions.