Help, something is wrong!

If an invoice has been posted to the wrong account, it is due to the sales category on the articles found on the invoice. To correct this, you need to void the invoice by selecting Actions - Void invoice. After you have voided the invoice, go to the article and review the sales category that is selected. Either you need to change to a new correct sales category, or change the settings for the selected sales category. You do this by going to Settings - Sales VAT and ledger settings and Edit the sales category.

Then create a new invoice and it will be posted according to your sales category.

In this case you have to void the invoice and create a new one. When you void the invoice a credit note is created in the program. The credit note will then automatically offset the original invoice.

To void the invoice, click on the invoice you wish to remove in the purchase invoices overview and select Actions - Void invoice. Read more in Void a sales invoice.

You cannot make changes to an already paid sales invoice. Instead you have to cancel it out by creating a credit note with the same date, article and amount as the original invoice. When you have refunded the customer from your bank, you match the bank transaction with the credit note. You can then create a new sales invoice with the correct date/article/amount.

Follow the steps below to cancel out an already paid invoice.

1. Select the invoice you wish to void in the sales invoices overview.
2. Select Actions - Credit.
3. Verify that the information corresponds to the original invoice and post it to the ledger.

4. Go to Cash and bank - New bank transaction.
5. Add the refunded amount as Money out.
6. Select Match.
7. Select that the transaction relates to Payment of sales credit note.
8. Choose the credit note in the drop-down menu.
9. Select Post to ledger.

You can now create a new sales invoice with the correct date/article/amount.

If a customer has returned an article, you have to create a credit note containing the article that the customer returned. When you have refunded the customer from your bank, you match the bank transaction with the credit note.

Follow the steps below to cancel out an already paid invoice.

1. Select the invoice you wish to void in the sales invoices overview.
2. Select Actions - Credit.
3. Verify that the information corresponds to the original invoice and post it to the ledger.

4. Go to Cash and bank - New bank transaction.
5. Add the refunded amount as Money out.
6. Select Match.
7. Select that the transaction relates to Payment of sales credit note.
8. Choose the credit note in the drop-down menu.
9. Select Post to ledger.

If you have matched an invoice with the incorrect amount so it was either fully or partially paid, you have to void the match and then match the invoice with the correct amount paid.

To unmatch the bank transaction go to Cash and bank and select Unmatch on the match you wish to remove. Read more in Unmatch bank transaction.

If you have accidentally offset the wrong sales invoice, or if you have offset an invoice by mistake, you can undo the offset.

1. Select the invoice you wish to undo the offset for in the sales invoices overview.
2. Select Actions - Undo offset.

To edit which terms of payment that you use for a specific customer, you go to Sales - Customers. Under Payment requirements, you can choose what currency the customer should be invoiced in, if you want your payment as a cash, card or Swish payment as well as which account you want the invoiced amount paid into.

Unfortunately, it is not possible to create an invoice with zero amount in Visma eEkonomi.

Absolutely, you do this by using our service Visma Betalt Direkt. Read more about Visma Betalt Direkt.

If you can only select your cash account, then there most likely is an active bank integration on that company account. You should then instead register the payment under the tab Cash and bank transactions. Read more in Work with bank integration.

If you have entered an incorrect invoice date, due date or amount on the invoice, or if you want to use another account or delete or add rows, you can make these changes directly on the invoice.

Make you sure you are using the Allow editing of purchase invoices setting under Settings - Company settings - Invoice settings. Read more in Void or edit a purchase invoice.

In this case you have to void the invoice and create a new one. When you void the invoice a credit note is created in the program. The credit note will then automatically offset the original invoice.

To void the invoice, click on the invoice you wish to remove in the purchase invoices overview and select Actions - Void invoice. Read more in Void or edit a purchase invoice.

If you are due a refund from a supplier, the supplier will send you a credit note which you then register in the program. Read more in Register a credit note from a supplier.

Once the credit note has been registered, you match the refund against the credit note.

1. Go to Cash and bank.
2. Register the refund by selecting New bank transaction.
3. Add the amount to be refunded as Money in.
4. Select Match to match the transaction with the credit note.
5. Select that the transaction relates to Payment of purchase credit note.
6. Choose the credit note in the drop-down menu.
7. Select Post to ledger.

As long as the period is not locked you can change cost accounts and add more rows directly on the journal entry without creating a correcting journal entry. However there is an exception for the accounts payable and input VAT accounts and accounts that have a VAT code. Should you need to make changes to those accounts, or if the period is already locked, you have to create a correcting journal entry.

Follow the steps below to correct the purchase invoice.

1. Go to Accounting - Journal Entries.
2. Select and open the journal entry that corresponds to your paid purchase invoice.
3. Select Actions - Create a correcting entry.
4. Check the box for the account you would like to change and add the correct account.
5. Select Post to ledger.

To undo a payment of a purchase invoice all you have to do is to unmatch the payment.

1. Go to Cash and bank and select the incorrect match.
2. Select Unmatch.

You can now match the payment with the correct bank transaction.

If you have accidentally offset the wrong purchase invoice, or if you have offset an invoice by mistake, you can undo the offset.

1. Select the invoice you wish to undo the offset for in the purchase invoices overview.
2. Select Actions - Undo offset.

If you have created an incorrect payment file, or created one by mistake, you can delete it by following the steps below.

1. Go to Settings - Import and export.
2. Select Create payment file for purchase invoices.
3. Select the file no. for the payment file you want to delete.
4. Select Undo.

The whole payment file will then be deleted once you have refreshed the page.

When you delete an image, it is permanently removed from the program. To get the image back, you need to upload it again, you do this under Purchasing - Source document images - Upload file. If you don't have the image, you can either re-take the image in the app Visma Scanner or request a new PDF from the supplier.

If you have entered an incorrect date or amount on a purchase/withdrawal/deposit, you can make changes by following the steps below.

1. Go to Cash and bank.
2. Choose the incorrect transaction.
3. Select Unmatch.

The program will then automatically enter a correcting journal entry and balance your bookkeeping for you.

4. Select Edit bank transaction.
5. Enter the correct information and select Save.

If you have entered a bank transaction on the wrong account, for example the cash account when you intended to use the operating account, follow the steps below.

1. Go to Cash and bank.
2. Choose the incorrect transaction.
3. Select Unmatch.
4. Delete the transaction by clicking the Delete icon to the right.
5. Create a new transaction with the correct account.

If you have posted a transaction with the incorrect account or amount as Purchase with receipt, Other withdrawal or Deposit to the ledger, and the transaction lies within an unlocked period, it can be fixed by following the steps below.

1. Go to Accounting - Journal Entries.
2. Select the incorrect journal entry.
3. Choose Open.
4. Correct the account directly in the entry.

If you have posted a transaction with the incorrect account as Purchase with receipt, Other withdrawal or Deposit to the ledger, and the transaction lies within a locked period, it can be fixed by following the steps below.

1. Go to Accounting - Journal Entries.
2. Select the incorrect journal entry.
3. Select Edit.
4. Select Actions - Create a correcting entry.
5. Correct the information.
6. Select Post to ledger.

If you want to match a bank transaction with a total sum for several transactions, you match the bank transaction as usual under Cash and Bank. Select the first accounting transaction, for example, a sales invoice payment. There is now a remaining amount left to reconcile, and to match this sum, select Add another..., and choose a new transaction to match the sum against.

If you want to match several bank transactions against one purchase/withdrawal, you can select multiple transactions using the checkboxes in Cash and bank to match all at the same time. After selecting the transactions, choose Match all selected.

Single transactions are easily deleted by selecting the paper bin on the far right.

If, on the other hand, you want to delete several bank transactions at once, you can do so by selecting Delete multiple from the tab Bank transactions this period, or via Actions - Delete multiple from the tab All unreconciled bank transactions. In the next step, you then choose which transactions you want to delete.

If the customer has paid an invoice that you have credited, you need to pay the money back to the customer. You then match the payment against the debit invoice and the refund against the credit note.

If you receive a credit note on an already paid purchase invoice, you match the payment against the debit note and the refund against the credit note.

If the journal entry includes the account 1930, we recommend that you undo the matching for the bank transaction under Cash and Bank. After undoing the matching you can change the detail for the transaction, or match it again with the correct ledger account.

When you have entered the incorrect account, amount or date on a manual journal entry that does not include the account 1930, you can correct it directly by opening the journal entry from the overview in Accounting - Journal entries. It is also possible to delete the last manually created journal entry, provided it does not include the accounts 1510, 2440 or the 19XX series. Read more in Adjust preliminary journal entries.

If you want to make changes to the accounts in a manual journal entry which is part of a locked period you have to create a correcting journal entry.

1. Go to Accounting - Journal Entries.
2. Select Edit.
3. Select Actions - Create a correcting entry.
4. Check the box next to the row that requires correction, or in case everything should be corrected check Select all. The amount in the correction entry should then be reversed and placed in the opposite column.
5. Add the correct account or amount.
6. Select Post to ledger.

If you have accidentally posted duplicate journal entries and you want to void one of them, you can fix it by following the steps below.

1. Select Accounting – Journal entries.
2. Select the journal entry you want to void.
3. Choose Actions - Open.
4. Remove all rows by clicking the icon with the minus sign or set the amount to zero.
5. Select Save.

To read more about exceptions, go to the topic Delete or void a preliminary journal entry .

If you have journal entries connected to a sales or a purchase invoice, we recommend that you make a correction on the invoice.

Read more in the topics Sales invoices and Purchase invoices above for different scenarios.

If you have started creating VAT reports for earlier periods, you must create them in chronological order. You cannot skip a period.

When you create the VAT report, the program checks if the estimated VAT corresponds to the VAT rate for the ledger account you have used. If the numbers do not align, the program will flag that there are deviations.

If the Journal entries to check dialogue shows that you have a Deviating sum, you should verify that you have:

• Posted the correct amounts to the ledger
• Posted to the correct ledger accounts
• Used the correct VAT codes

If you have posted your VAT report for a specific month, and then create a new journal entry for the same month, this journal entry will be added to the VAT report for the next month. Since the journal entry was created in the previous month, the VAT check will then flag that there is a deviation.

Please contact Skatteverket to check if you should undo the VAT report for the previous period and resubmit the corrected one. Read more in Correcting VAT report from earlier period.

If you think that an amount in one of the VAT report boxes is too high or too low, it could for example be due to missing invoices or that you have posted an invoice that was part of another VAT period. To see which journal entries that are included in the total amount of that box, click on the icon to the right of the box.

Tip! If you for example suspect that your sales in box 05 are too high or low, you can go to Sales - Sales invoices, the tab All sales invoices and enter the date range for that VAT period. This way you can verify that all invoices are correct and included in the VAT period as well as make any necessary corrections.

If no purchases have been made for this VAT period, the box should be empty. However, if purchases have been made and no VAT amount is shown in box 48, it could be due to missing purchase invoices or receipts.

Follow the steps below to check for missing purchase invoices.

1. Go to Purchasing - Purchase invoices.
2. Select the dates for the VAT period you are working on.
3. Check that all purchase invoices are correct and included in the report.

Follow the steps below to check for missing purchase receipts.

1. Go to Accounting - Journal Entries.
2. Select the dates for the VAT period you are working on.
3. Select Purchase with receipt in the Transaction type drop-down menu.
4. Check that all purchase receipts are correct and included in the report.

If no amount is shown in box 48, it could also be because you have used an account that is not linked to VAT code 48. If this is the case, the easiest fix is to change the VAT codes on the journal entries that are incorrect. To do this, go to Accounting - Journal entries, choose the journal entry you want to edit, select Open and change the VAT code on the entry.

Select Accounting - Journal entries and open the journal entry you want to correct. Add VAT code 05 on the row with account 6351. Select Save.

To avoid deviations due to the posting of any future confirmed bad debt, you can add the VAT code 05 to ledger account 6351 - Konstaterade förluster på kundfordringar. You do that by editing the ledger account under Settings - Chart of accounts.

If you have already submitted the VAT report, you first need to contact Skatteverket to check if you should submit a correction of the VAT report or if you should add the input VAT you forgot to add to this VAT report to the next one instead.

If Skatteverket want you to submit a correction, this is how you do it in the program:

1. Go to Accounting - VAT report.
2. Select the VAT report you want to correct and choose Actions - Undo.
3. Create a new VAT report with the VAT previously forgot to add.
4. Submit the new file to Skatteverket.

If you cannot create a VAT report, it may be because you have already posted the VAT period. You can check this under Accounting - VAT report and look in the list view to see if the period has already been created.

If you have entered the wrong VAT period, you can change it in the field VAT period under Settings - Company settings - Accounting settings. Select Save when you are done.