About tracking customer ledger documents

To track documents that have been entered but not released (and have the On hold, Pending print, Pending email, or Balanced status), you can use the following inquiry and reports:

• Customer details (AR402000): You select a specific customer and select the Include unreleased documents check box to view the list of unreleased documents associated with the customer, along with the documents with the other processing stages (which you can filter out by using simple filters).
• Unreleased transactions (detailed) (AR610500): You can view all the customer ledger documents that were created but not released or select a specific document type and view only documents of that type. Documents are shown with all details and listed by the financial period, the document date, and the customer of the document.
• Open customer ledger documents (AR656000): You can specify a range of financial periods to view the list of customer ledger documents that have not yet been released. You can access this report by selecting a financial period and clicking the Unreleased documents button in the window toolbar of the Close financial periods (AR509000) window.

To track released documents (which have the Open status), you can use the following inquiry and reports:

• Customer details (AR402000): You select a specific customer and make sure that the Show all documents and Include unreleased documents check boxes are cleared to view the list of open documents associated with the customer.
• Customer documents (AR621500): You can view the customer ledger documents for all customers or select a specific customer and view only the documents of that customer. Documents are arranged by type, date, and customer account. Document amounts are shown in the original currency and in the base currency.
• Customer documents (detailed) (AR622000): You can view all the documents released in the specified financial period or select a specific document type and view only the documents of that type. Documents are arranged by type, date, and customer account. The details include the batch number and batch transactions. Document amounts are shown in the original currency and in the base currency.
• Aged past due (AR631000) and Aged past due (currency) (AR631100): You can view the documents for all customers or select a particular customer to view only the documents of that customer. Documents are listed by statement cycle and by customer, broken down by ageing periods. You use these reports to determine which documents are overdue for payment and for how long.
• Aged outstanding (AR631500) and Aged outstanding (currency) (AR631600): You can view the documents for all customers or select a particular customer to view only the documents of that customer. Documents are listed by statement cycle and by customer, broken down by ageing periods. These reports are designed to show when you should expect to get payments for the outstanding documents.
• Aged period sensitive (AR630500): You can view the documents (by statement cycle and by customer) that are outstanding at the end of the specified period, broken down by ageing periods. The balances are arranged by days past due on the last day of the specified period. All the amounts are shown in the base currency.

To track processed documents that have the Closed status, you can use the Customer details (AR402000) inquiry. You select a specific customer and select the Show all documents check box to view the list of closed documents associated with the customer along with the documents with other processing stages (which can be filtered out by using simple filters).