About adjusting customer ledger preferences

To help make data entry easier and more error-proof, you can use the following settings in the Customer ledger preferences window:

• Default customer class ID:
  Here you specify the customer class whose values are shared by most customer classes and customers.
  Then when you create a new customer class or a new customer account, the corresponding elements in the window will be populated with the values of the default customer class automatically, thus speeding data entry.
  (You should have already specified the default customer class, as described in Customer classes, and used it to ease the creation of other customer classes.)
• Combine sales sub. from:
  In this field, you can specify the rule to create the default sales subaccount (if subaccounts are used in your system) for use on customer ledger documents.
  This default subaccount can have its values for different segments taken from different subaccounts related to the document. For each segment of the resulting sales subaccount, you can specify from which subaccount, such as the company's branch, customer location, stock item, or employee account, the segment value should be copied.
  For details, see: About combined subaccounts.
• Balance write-off reason and Credit write-off reason code:
  In these fields, you specify the reason codes to be used by default for writing off credits and balances.
  The system will fill in the reason codes specified here in the Reason code field in the Write-off balances and credits (AR505000) window when you select the type of write-off operation, as well as in the Customer payments (AR302000) window.
  For details on write-off functionality, see: Write-off methods - overview.

To configure the options related to implementing your company's credit policy for all customers, you can specify the following settings:

• Hold document on failed credit check:
  You select this check box if you want new invoices and notes to be placed on hold for customers that have failed the credit check. If the check box is not selected, new documents can be saved and processed regardless of the credit check result, although the system warns the user about the customers that have failed their credit check.
  For details on credit verification, see About credit verification.
• Age credits:
  You select this check box if you want the balances of credit notes and open payments to be taken into account when a customer statement is generated. For details, see Statement cycles - overview.
• Set default overdue charges by statement cycle:
  You select this check box to use the overdue charges specified for the statement cycle assigned to a customer account instead of the overdue charges specified for the customer class that is also assigned to the customer account.
• Calculate on overdue charges documents:
  You select this check box if you want overdue charges to be calculated on overdue charge documents as well as on invoices.
• Apply payments to overdue charges first:
  You select this check box if you have enabled automatic payment application for a customer account or you have selected the Auto-apply payments check box in the Customers (AR303000) window and want new payments to be applied first to overdue charges and then to outstanding invoices.
  For details on the processing of overdue charges, see About overdue charges.

To make the printing and emailing of invoices and notes a required step before these documents are released, you should select the following check boxes: Require invoice/note printing before release and Require invoice/note emailing before release. When you create an invoice for a customer that prefers to receive a printed copy of the documents or the Print invoices check box is selected for the customer in the Customers window, the invoice is created with the Pending print status.
After you have printed the invoice, its status is changed to Balanced and you can release it. To print customer ledger documents, use the Send invoices (AR508000) window.

Depending on the policies established in your company, you can prepare a single consolidated statement for each customer or prepare multiple statements for each branch of your company.
To prepare consolidated statements for all customers, select the Consolidate statements for all branches check box, and in the Statement from branch field, select the branch that will be specified as the sender.

You can prepare consolidated dunning letters as well.
To prepare consolidated dunning letters for all customers, select the Consolidate dunning letters for all branches check box, and in the Dunning letter from branch field, select the branch that will be specified as the sender.

To inform your customers of past-due invoices, purchase debit notes, and overdue charges, you can configure the sequence of dunning letters on the Dunning settings tab of the Customer ledger preferences (AR101000) window.
You can specify the sending criteria for each letter in the sequence.
Also, you can define the number of days you offer a customer to settle the due document before the next letter is sent.
If a customer account has at least one due document that meets the specified criteria, you can prepare and send a dunning letter. Note that you need to configure a corresponding mailing to be able to prepare and send dunning letters.

For details, see Manage dunning letters - overview.

To inform your customers of new invoices, their balance, and the expiration of a credit card, you can configure multiple mailings. The list of predefined mailings is available on the Mailing settings tab of the Customer ledger preferences (AR101000) window.
On this tab, you can modify the list of mailings as it to be copied to a new customer class and configure the basic settings of each mailing. Also, if the Inventory workspace is activated, the mailings listed on the Mailing settings tab of the Sales order preferences (SO101000) window are also copied to a new customer class.

For details on configuring mailings, see Manage mailings - overview.

Now that you have finished with the preliminary configuration steps, you can easily and efficiently create customer accounts, as described in About customer account setup.