Correct an application record

If you have mistakenly applied a customer payment, prepayment, or refund to the wrong document, you can correct the application record.

After you have corrected the application record, you can apply the payment document to other documents.
For more information, see: Form a list of applications manually or Form a list of applications automatically.

You correct an application record differently depending on whether the application record has been released or not.
In either case, you use the Customer payments (AR302000) window.

  1. Got to the Customer payments (AR302000) window.
  2. In the Type field, select the document type.
  3. Select the document whose application record you want to correct.
  4. On the Documents to apply tab, leave only the documents you want to apply by doing the following:
    1. Select the document you don't want to apply.
    2. In the table toolbar, click Delete row.
    3. Repeat the previous two steps for each document you don't want to apply.
  5. In the window toolbar, click .
  1. Got to the Customer payments (AR302000) window.
  2. In the Type field, select the type of the payment.
  3. In the Reference no. field, select the number of the document whose application record you want to correct.
  4. On the Application history tab, select the application you want to reverse.
  5. In the table toolbar, click Reverse application.
  6. Repeat steps 4 and 5 for each application you want to reverse.
  7. In the window toolbar, click .
  8. If you have reversed application records for a customer refund, you must fully apply its available balance before you complete the next step.
    For step-by-step instruction, see: Form a list of applications manually or Form a list of applications automatically.
  9. Click Release to release the reversed application records.

Related reports

Unreleased transactions (detailed) (AR610500)

Customer documents (detailed) (AR622000)

Related concepts

About payment processing flow

About manual payment application

About release of payments and prepayments

Processing payments and applications - overview

About payment recording

About automatic payment application

About release of application records

About refund processing

Related windows

Customer payments (AR302000)

Sales invoices (AR301000)