Write off balances and credits

By using the Write-off balances and credits (AR505000) window, you can view the balances and credits (of appropriately low amounts) of customers for which write-offs are allowed.
You can select the documents to be written off.

Before you start

Make sure that reason codes are properly configured and write-offs are enabled. For details, see: About write-off setup.

Write off small balances

1. Go to the Write-off balances and credits (AR505000) window.
2. In the Type field, select one of the following options:
   • To write off underpayments: Balance write-off
   • To write off overpayments: Credit write-off
3. In the Doc. date field, select the date when the write-off will be performed.

   The system automatically fills in the Post period field based on the selected document date.

4. In the Branch field, select the branch for which you want to display data.
   The field is automatically filled with the branch you have access to.
5. Optional: In the Customer field, select the customer for which you want to write off small balances from the list of customers for which write-offs are permitted.
6. In the Reason code field, select the reason code you want to mark write-off transactions with.
   The reason code defines the account and subaccount to be used for writing off credits or balances.
   The field is automatically filled with the default reason code specified in the Customer ledger preferences (AR101000) window.

   In the table, the system lists the documents for which the balance amount (underpayment or overpayment, depending on the selected write-off type) is below the limit.
   After you increase the limit amount, you can write off the balances that exceed the default limit.

7. To write off balances for documents, do one of the following:
   • To write off the small balances for particular documents, select the unnamed check box in the document row for each document, and then click Process in the window toolbar.
   • To write off the small balances for all listed documents, click Process all in the window toolbar.

After processing has been successfully completed, you can view the batch in the Journal transactions (GL301000) window.