Direct debit payment process

This work process describes the steps for collecting your customer payments using direct debit.

The links below will guide you through the work process. Each link represents a separate task, from which you can navigate to the next step in this process. You can always choose to go back to this page by clicking , or use the link under the Related work process overview.

Set direct debit preferences for a customer

Create and release an invoice

Send deduction information

Send direct debit invoices

Import bank transactions for direct debit

If your bank has a direct connection with AutoPay:
Process statements manually via the AutoPay inbox

Optional: View a cash deposit for direct debit

Process bank transactions for direct debit

Optional: Process rejected direct debit payments

Check status of a direct debit invoice

Optional: Resend direct debit payments to AutoPay