Pay a specific outstanding document

You can enter a customer payment received for a specific outstanding document by using the Sales invoices (AR301000) window as a starting point.

1. Go to the Sales invoices (AR301000) window.
2. In the Type field of the top part, select the type of the outstanding document: Invoice, Credit note, Debit note, Credit write-off, or Overdue charge.
3. Select the document by the reference number, or navigate to it.
4. Check the status of the document. You can enter a payment for an outstanding document only if it has the Open status.
5. In the Actions menu in the window toolbar, select Enter payment/apply note.

   This action causes the system to navigate to the Customer payments (AR302000) window.
   The system automatically fills in most of the fields in the Selection area; check this information.
   Also, the payment is automatically applied to the outstanding document; check the information in the Documents to apply tab.

6. Enter a reference to the customer payment in the Payment ref. field.

   Depending on the settings you have established, this field might be filled in automatically by the system.

7. Optional: Add a description of the payment.
8. In the Payment amount field, check the amount of the customer payment.
9. To save the customer payment with the Balanced status, make sure the Hold check box is cleared.
10. In the window toolbar, click .
11. Optional: Click Release in the window toolbar.
    When the payment document is released, it is assigned the Closed status because the amount of the document applied to the payment is equal to the payment amount.